Returns Policy


If you are not completely happy with your online order, we can offer you an exchange or a refund for the returned goods. To arrange a return you must send us an email to within 14 working days of receipt of your goods, telling us that you are returning the goods and why.  We will contact you to arrange the collection of your goods.

Goods must be returned to us within 28 days of purchase and in the same condition that they were dispatched to you with the original packaging attached. If the goods are not returned in their original condition or if any of the labels or packaging have been removed then we reserve the right to insist upon payment for the goods.

All sale items purchased in our stores are non-returnable.

All special orders are non-returnable.



Throughout The Alresford Gift Shop site we aim to provide you with a simple and enjoyable shopping experience. We want to provide you with the same fabulous service you would expect in our shop in Alresford,  we protect your privacy and provide an easy to use and secure site. By placing an order with us you will be deemed to have read, understood and agreed to our terms and conditions. If you are unhappy with any of these please call us on 01962 732192.

Payment can be made securely online through our site. All prices are in pounds sterling and are inclusive of any VAT.

Product Availability
All items are subject to availability. In the unlikely event an item is sold out it will be removed from the website at the earliest opportunity. If we have any problems with the availability of your order, we will contact you as soon as possible. We will either offer you a suitable alternative, order your product in for you or give you a full refund if we are unable to fulfill your order.