Terms & Conditions

Terms & Conditions

By purchasing from The Alresford Gift Shop, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation.


Online Orders

When you enter our checkout, we will require your email address. We need this information to tailor the checkout experience, and to assist you should you experience issues on our website.

When you place an order, we will require your name, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order. An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

Once your order has been despatched and delivered, the completion of the contract between The Alresford Gift Shop and yourself takes place. We may not be able to fulfill your order due to the following reasons:

  • Your payment has been declined
  • The product you ordered being out of stock

If there are any problems with your order, you will be contacted by by email or by phone. We reserve the right to reject any offer of purchase by you at any time.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on thealresfordgiftshop@gmail.com.  If your order has already been despatched please follow the procedure set out in our Returns Policy.

Product Pricing, Images, Descriptions & Estimated Time of Delivery

All published prices are in pounds sterling and are inclusive of VAT at the prevailing rate. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the Website as up to date as possible, the information, including product dimensions, descriptions and pricing, may be subject to change without notice. The images shown online are for illustration purposes only. Many products are also shown in scenes with additional props but these are not included in the sale of a product unless otherwise specified.

Due to the fact our stock levels are periodically updated, a product may sell out during time you have placed your order and when we try to fulfill it. If this does happen we will contact you within 3 days with an alternative item or refund your money.

Sale Item Disclaimer

Sale prices are valid from the time that it is displayed online and cannot be retrospectively applied to an order. If an item was purchased at full price, it will need to be returned in the appropriate way and then reordered.

We have very limited stock of our sale items, and we do not take back orders on any of these or any items. Due to the fact our stock levels are updated periodically, a product may sell out during time you have placed your order and when we try to fulfill it. If this does happen we will contact you within 3 days with an alternative item or refund your money.


Payment for all orders is at point of sale and not at point of despatch.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not authorise payment to us, we will not be liable for any delay or non-delivery. The Alresford Gift Shop reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. The Alresford Gift Shop may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. The Alresford Gift Shop will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your full and correct name, phone number, e-mail address, payment details and other requested information.
  • Stipulate a delivery address in the United Kingdom. Please note that P.O Box numbers, hotels and temporary addresses are not acceptable.
  • Be over 18 years of age.
  • Possess a valid credit or debit card issued by a bank acceptable to The Alresford Gift Shop.

By offering to buy a product, you specifically authorise The Alresford Gift Shop to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Product Disclaimer

Imperfections- Some of our items sold are handmade using traditional techniques or natural materials and will have slight variations from the image on the Website.

Availability of Products

Many of our items are always in stock, but during busy periods, availability may be limited and stock may quickly sell out.

Where a product is out of stock, we try our very best to display an estimated back in stock date on a product page when the information is available.